1. If I have any issues with my laptop, where do I get it fixed?
You need to return the unit to the store of purchase if it is still under warranty. If it is no longer under warranty, contact the Connex call centre to book the device in.
Call Centre: 010 023 0492
2. Do you sell parts separately?
No. Connex does not sell parts separately. However, you can send the unit to them so they can replace the part for you. Contact the call centre on 010 023 0492 to book in the unit.
3. How do I reset my PC?
- Press and hold the Shift button.
- Restart while holding Shift.
- Select Troubleshoot.
- Select Reset PC.
- Select Delete all files.
- Select Fully clean the drive.
- Select Reset.
- The process takes about 30–45 minutes.
- Make sure the device is charging during the process.
4. Where can I purchase a battery?
Parts for Connex Devices products are only stocked at their head office. If the unit is still under warranty, return it to the store of purchase. If it is no longer under warranty, contact the call centre to book it in.
Call Centre: 010 023 0492
5. How do I set up my BIOS?
This cannot be done by the user. Only qualified Connex technicians can assist. If the unit is under warranty, return it to the store of purchase. If it is out of warranty, contact the call centre to book it in.
Call Centre: 010 023 0492
6. Where can I purchase a Connex Laptop?
Connex supplies several retailers. You can visit their “Where To Buy” section to see which retailer you would like to purchase from.
7. How do I reboot my PC?
Click the Windows logo in the bottom-left corner, then click the Power icon, then select Restart.
8. Which countries is Connex Devices sold to?
Connex Devices are sold in South Africa, Zimbabwe, Kenya, Zambia, USA, Australia, China, Uruguay, Malawi, Botswana, and other countries.
9. How much storage does my device have?
The product specifications are available on the Connex website. Check the relevant product listing to see how much storage your device has.
10. How do I buy parts in another country if my warranty has expired?
Parts are only available at Connex head office and are not sold separately. You will need to send the unit back so Connex can replace the part for you. Contact 010 023 0492 to book the device in. Alternatively, contact Fabian directly regarding spare parts at info@connexdevices.co.za
11. My laptop shows ink all over the screen, what should I do?
This means the screen is cracked. Contact the call centre on 010 023 0492 and ask for a reference number to book the device in. Once Connex has the device, they can quote you for the repairs.
12. What do I do if I forgot my pattern on my tablet?
Press and hold the Power + Volume Down buttons, then let go. When the device turns on, go to Recovery > Backup and reset > Delete all files > Yes > Reset.
13. I forgot my Windows 11 login password. Now what?
Option 1: Reset your Microsoft account by following Microsoft’s password recovery instructions.
Option 2: Reset your PC.
Warning: This removes all data, programs, and settings. Start the PC, select the power icon on the lock screen, hold Shift, select Restart, then go to Troubleshoot > Reset this PC > Remove everything.
14. Can I upgrade the graphics processor?
No. The graphics processor is not upgradeable.
15. Please inform me about Connex laptops and Windows.
Connex laptops come pre-installed with Windows 10 Home full version. The Windows license is included with the device and is linked to that specific hardware. Connex devices are not designed to run other operating systems such as Windows 7, Windows 8, Linux, Remix, or similar systems. Removing or materially modifying Windows 10 Home may invalidate the warranty.
16. Please inform me of memory and upgrades for Connex laptops.
The onboard RAM, CPU, and graphics processor are not upgradeable. Storage upgrades using a hard drive, SSD, or M.2 drive must be done by a technically qualified person. Incorrect installation or hardware modification may invalidate the warranty.
17. I have a bright spot or dark spot on the screen. Is this covered by the warranty?
Yes, pixel failure is covered by the warranty according to Connex’s pixel-failure conditions. LCD displays can have bright or dark sub-pixel defects due to manufacturing processes. For HD displays, Connex lists limits for bright sub-pixels, dark sub-pixels, and total sub-pixels.
18. I am struggling with my keyboard. What should I check?
Check that your region and language settings are correct. If symbols such as @ and " are incorrect, your language may be set to English UK. Change it to English US or English International from the language icon in the bottom-right corner of the screen. Also check whether Num Lock or Caps Lock is enabled.
19. My device won’t read from the SD card. What should I do?
- Try a different SD card.
- Restart the laptop.
- Check whether the drivers for the device are installed correctly.
20. My device is not connecting to the internet or I can’t download. What should I do?
- Check if Wi-Fi is enabled.
- Disable Wi-Fi and enable it again.
- Run the Windows troubleshooter from the notification box in the bottom-right of the screen.
21. My laptop just turns off without notifying me about a low battery. What should I do?
Windows default settings may not notify users about low battery. Go to Settings > System > Power & Sleep > Additional Power Settings > Change Advanced Power Settings. Then find Battery > Low battery notification and set Plugged in to On.
22. Tips to increase battery life
- Uninstall apps you do not need or close background applications.
- Turn off unused functions such as Bluetooth or Wi-Fi.
- Lower the screen brightness.
23. My device is not charging. What do I do?
- Try another charger with the same voltage.
- Check that the battery light is on. If not, check the plug connection.
- Connect the device to the charger and allow it to charge uninterrupted for at least one hour.
24. Why do I need to activate Windows 10?
Activating Windows allows access to Windows updates and security updates. It also connects you as the device owner on the Microsoft network and helps you access your data across platforms. If you need to reinstall Windows, you will need a Microsoft-activated device with your username and password, otherwise you may need to buy a new Windows copy.
25. How do I enable Storage Sense?
Type Storage in the search bar and select Storage – System Settings. Enable Storage Sense to let Windows manage storage automatically. You can also open Settings > System > Storage, turn on Storage Sense, clean temporary files, remove unused apps and games, and choose where new content should be saved.
26. I am running out of storage. What can I do?
You can use a USB flash drive, Micro SD card, or external hard drive to store data. You can also empty the recycle bin and remove unnecessary temporary files, apps, and games.
27. Please tell me more about the drivers.
All drivers are designed to work with the version of Windows 10 that came installed on the Connex device. If you changed the Windows installation or installed a new operating system, the drivers will not work. In that case, the device should be returned for an operating system reload.