FAQs

No, we don't. However, you can send the unit to us so that we can replace the part for you. Contact our call centre on 010 023 0492 to book in the unit.  

1. Press and hold the ‘Shift’ button
2. Restart (While holding the ‘Shift’ button)
3. Troubleshoot
4. Reset PC
5. Delete all files
6. Fully clean the drive
7. Reset
8. Please note that it will take 30-45min to complete the process.
9. Make sure that the device in charge during the process.

The only place that stocks parts for our Connex Devices products are our head office. So, to get a new battery, you would need to return the unit to the store of purchase if it is still under warranty. If the unit is no longer under warranty, please contact our call centre to book the device in.

Call Centre: 010 023 0492

Unfortunately, this is not something you can do yourself. Only our qualified Connex technicians can sort this out for you. 

So, you would need to return the unit to the store of purchase if it is still under warranty. If the unit is no longer under warranty, please contact our call centre to book the device in.

Call Centre: 010 023 0492

Looking for a Connex Laptop? We have an array of stores that we supply to, follow this link to see which retailer you would like to visit for your laptop.

Click on the Windows logo (Bottom left corner) > Click on the power icon > Restart

Connex Devices are sold to South Africa, Zimbabwe, Kenya, Zambia, USA, Australia, China, Uruguay, Malawi, Botswana, etc.

Your products' specs will be available on the site. Have a look under the product listing to find out how much storage your device has.

The parts are only available at our head office, and we do not sell them. So, you will have to send the unit back to us so that we can replace the part for you. Please contact 010 023 0492 to book your device in. Alternatively, you can contact Fabian directly regarding spare parts at fabian@smdtechnologies.co.za

This means that your screen is cracked. You should directly contact our call centre on 010 023 0492. Please ask them for a reference number to book the device in. Once we have the device with us, we can quote you for the repairs.

Press and hold the power + volume down button and let go. When the device goes on > Recovery > Backup and reset > Delete all files > Yes > Reset

Option 1: Reset your Microsoft account.

Please follow the instructions from Microsoft to recover your password.

https://support.microsoft.com/en-za/help/4028457/windows-10-reset-your-local-account-password

NB: If you don’t have a Microsoft account and forgot your local account password, you can’t recover it.

Option 2: Reset your PC.

Warning: Following these steps will remove all of your data, programs, and settings.

Start your PC and select the Power icon in the bottom right-hand corner of the lock screen.

While holding down the Shift key, select Restart.

On the Boot options menu, select Troubleshoot > Reset this PC > Remove everything.

Your PC will restart and will reset itself.

No, the graphics processor is not upgradable.

• The Connex laptops are pre-installed with Windows 10 Home full version
• The cost of the device includes the Windows 10 Home operating system
• The Windows version available on the device is the one that was recommended by Microsoft for these devices and is the one suited to the capabilities of the device.
• The specific installation of Windows 10 Home is not transferable to another device and is permanently linked to the hardware code of the specific laptop
• Updates to Windows 10 Home including security updates are frequently sent out by Microsoft and these are automatically installed by the laptop to keep the software updated to the latest and safest version
• These devices are not designed to run any other operating system including Windows 7, Windows 8 or any other older version of Windows, Remix, Linux, etc
• These laptops are not recommended for running Windows 10 professional, but should a client insist on purchasing the upgrade and installing it, it is at their own cost and risk as the device will run slower and may not support full functionality
• Should any client remove or attempt to materially modify the Windows 10 home operating system, other than regular updates pushed by Microsoft or device drivers for peripherals, they WILL invalidate their warranty
• Re-installation of the Windows 10 Home operating system is possible by our service department, but it will:
  • cost for a new Windows 10 Home license at the market price at the time and
  • require that all information and programs/ apps be deleted from the device

• The on-board RAM memory is not upgradeable
• The CPU is not upgradeable
• The graphics processor is not upgradeable
• Any upgrade to the user storage by means of a hard drive, SSD or M.2 drive must be carried out by a person technically qualified to do so. Any failure of the laptop or Windows 10 Home operating system as a result of incorrect installation will result in invalidation of the warranty
• Certain software titles/ applications may exceed the hardware capabilities of the laptop, and this should be verified before installation. Any attempt to bypass this restriction through software modification will result in the warranty becoming null and void
• Any attempt to modify the physical hardware of the device as it was supplied, other than the fitting of a hard drive/ SSD/ M.2 card designed for use on the device, or connection of a peripheral designed for laptop use, will render the warranty null and void

Due to this being a pixel failure, as explained below, it will be covered by the warranty.

LCD displays are made up of a set number of pixels and each pixel is made from 3 coloured sub-pixels.
Due to the nature of the manufacturing process, occasional defects may occur. Pixel defects or failures cannot be fixed or repaired and can happen at any stage in the LCD’s life. There are two types of pixel defects:

Bright Sub-Pixel: A sub-pixel is displayed as a small white dot on a black pattern.
Dark Sub-Pixel: A sub-pixel is displayed as a small black dot on a white pattern.

Note:
A sub-pixel, less than or equal to 0.5 of a sub=pixel, is excluded from the warranty.

• Check that the region and language setting is set to the correct location and language options.
  If you are experiencing a problem obtaining standard symbols like @ and “, your language settings may have been changed to ENGLISH UK.
  To change the language preference back to ENGLISH US or ENGLISH INTERNATIONAL, please click on the ENG UK icon in the bottom right of the screen and select either English US or English UK from the options.
• Numbers or CAPS LOCK – Check whether the Num Lock or Caps Lock keys are enabled.

1. Try a different SD card.
2. Restart the laptop.
3. Check if the drivers for the device are installed correctly.

1. Check if Wi-Fi is enabled.
2. Disable the Wi-Fi and enable it.
3. Run a Windows troubleshoot from the notification box in the bottom right of the screen. Windows will advise on the error you are experiencing.

Windows default settings do not notify a user of a low battery. To turn notifications on, go to Settings > System > Power & Sleep, click on “Additional Power Settings” on the right-hand sidebar, select your laptop power plan, and click “Change Advanced Power Settings”. Look for Battery > Low battery notification and set “Plugged in” to “On”.

1. Un-install Apps that you don’t need on the device, or close applications that are running in the background.
2. Turn off any functions that you’re not using (EG: Bluetooth or WiFi).
3. Lower the screen brightness.

1. Try using another charger with the same voltage as your current charger.
2. Check that the battery light is on – if not, check the connection to the plug.
3. Connect the device to the charger and allow to charge uninterrupted for at least one hour.

Activating your Windows will allow you free access to any Windows updates including security updates which will help prevent your computer from being compromised or picking up a nasty virus. It will also connect you as the owner of the device on the Microsoft network and allow you access to your data on multiple platforms including other computers and mobile smartphones, Xbox, etc. Should you ever need to reinstall Windows on your computer, you will need a Microsoft-activated device together with your username and password, otherwise, you may need to purchase a new copy of Windows.

1. Type “Storage” in the search bar, select “Storage – System Settings” and allow Windows to manage your storage automatically by enabling “Storage Sense”.
2. Click Start then open “Settings”.
3. Once in Settings go to system.
4. Once in System go to Storage.
5. From Here turn on Storage sense, this will automatically remove windows apps and games that you have not used or played in a long time, it will also automatically delete files that are older than 30 days from your recycle bin. To change the settings for this, select “Change how we free up space”.
6. Here you can select what you want Storage sense to do and you can perform a disk clean from there by clicking Clean now.
7. To choose where the window stores your documents, music, video, pictures, and apps, click Change where my content is saved.
8. Then you can choose where you want your files to be saved by default. Once you have chosen where you want to store your files click Apply to apply the changes.
9. To see what is using up the space on your computer and safely delete what you don’t need on your computer, click on “This PC” (Your C: drive).
10. Here you can see in a bit of detail what is using up all of your storage, to remove temporary files click on “Temporary Files”.
11. Choose what you would like to delete and then click on “Remove files”.
12. To remove Apps and Games that you don’t want, click on “Apps & Games”.
13. From here you can un-install the Apps that you don’t want to be installed

1. You have a few options to solve this:
   Use a USB flash drive, a Micro SD card, or an external hard drive to store your data.
2. Empty your recycle bin by right-clicking on it, and selecting “Empty Recycle Bin” from the menu that appears.
   1. Open your recycle bin by clicking on the icon
   2. Click on “Empty Recycle Bin”.
   3. Confirm the action by clicking “Yes” on the dialogue box that opens.

Note:

• Certain software titles/ applications may exceed the hardware capabilities of the laptop and this should be verified before installation. Any attempt to bypass this restriction through software modification will result in the warranty becoming null and void
• Any upgrade to the user storage by means of a hard drive , SSD or M.2 drive must be carried out by a person technically qualified to do so. Any failure of the laptop or Windows 10 Home operating system as a result of incorrect installation will result in invalidation of the warranty
• Any attempt to modify the physical hardware of the device as it was supplied, other than the fitting of a hard drive/ SSD/ M.2 card designed for use on the device, or connection of a peripheral designed for laptop use, will render the warranty null and void

• All drivers are designed to work with the version of Windows 10® that came installed on your Connex device. If you have changed your Windows installation or installed a new OS, the drivers will not work. Therefore, the device should be returned for OS reload.